State Farm® Insurance Agent Stephanie Kerr Ramirez

"Where do I start, first off the customer service there is horrible. I call to get information about my policy and no one could help me because my broker was “fired” allegedly. I said allegedly because 2 months later when I have another problem with my service that broker that was “fired” answered the phone. Secondly I asked for a service to be removed and they “removed” it but just to find out I was paying for the service my WHOLE policy period. Thirdly they gave me a “student discount” and then after three months of paying my policy they tell me I don’t qualify for student discount and get charged what I was discounted. Lastly when I tried to cancel my policy they literally ARGUED with me because they were justifying not taking off the service, not qualifying for the discount. I don’t know about you but when they give me a price, as professionals I believe them and when they give me a different price months later (not when I was renewing my policy) it’s disappointing and unacceptable. I came to them because they are the “professional “ but in all honestly they don’t know what they’re talking about. I definitely would suggest going with a different branch or different company all together. I went with geico and I am now paying HALF the price with all the bells and whistle’s. I highly suggest to look elsewhere and don’t waste your time and money here like I did for 6 months."

"I had an AWESOME experience with Stephanie from the start. She is very friendly, professional, and definitely willing to help and explain in and outs of the insurance world. She helped me in a moment of having to switch insurance companies from one day to another. I'm definitely going to recommend friends and family to visit with her and see if she can help them out. I can't thank her enough. Again, Stephanie, THANK YOU!"

"The customer service here is so wonderful. I had some questions, and they were able to answer. They were patient with me as I gathered all my needed information. If I left a message, the call back was quick. I am very satisfied with this place and I definitely recommend."

"Laura helped me switch from my old car insurance company, who was charging me way too much for the coverage I had. I was able to obtain a better policy with State Farm, along with a thorough explanation of my policy and on a life insurance policy. I truly feel like she went above and beyond."

"I recently just signed up with State Farm for my auto insurance and got the chance to speak to Laura Florez who helped me and my fiancé process and learn more about the details of our insurance and what we were getting for what we paid! I never knew the details of state to state differences in insurance policies and the issues that come with being under-insured but she made it really quick and easy for the both of us. As young adults we kind of just brushed it off but she educated me about the risks of my previous insurance for past situations I nearly got into with my previous home state and what little I would’ve had covered! She was also amazingly kind and patient with us. We without a doubt look forward to continue our insurance with her into the future and couldn’t have been happier with anyone else that day."

"My aunt went to an assisted living place in June 2019. I hadn't seen her bank statements that had charges for home coverage by state farm. I called my allstate agent in 2020 to add her home coverage, so that it could relieve some of her expenses. Then I was reimbursed only 306 dollars which really disappointed me. ************* I spoke to Stephanie at st farm and she explained the process that has to be looked into from another department. Since it's been 2 years they don't have all the past information in her office. I'm grateful that she called to explain this to me. I jumped to conclusions due to so much stress that I have been in. I will eventually get informed about this in the near future."

"We can’t say enough good things about Coreena and Stephanie! They are always so happy to help us with our policy. Whether it be adding or changing something, we are so appreciative that they never make us feel like a bother whenever we have a question. I’ve never had an insurance experience like this that feels so personal, and not just like another $$. Thank y’all for everything you do for us!"

"After 25 years of Allstate charging more and insuring less, we switched everything to State Farm! Laura Flores made the transition smooth and effortless. We couldn't be happier with our new rate, level of coverage and personal service that Laura provides. As our new agent, Laura took time to listen, understand our needs and provide the package that satisfied. We anticipate the next 25 years plus will be with this agency!"

"Laura has gone above and beyond resolving any issues I have encountered! She really breaks everything in my policy down for me until I fully understand and have no questions. I definitely plan on staying with State Farm because of Laura’s customer service skills are unmatched."

"Laura Flores was very helpful and kind. She helped me get a new policy for my vehicles. She kept in touch with me while not harassing me. She showed compassion and didn’t treat me like I was just a number to them. I was also able to get a quote for my homeowners policy and explained the necessary options for me to review."

"Recently I was in the market for homeowners insurance and had the pleasure of working with Laura Flores. She made the process seamless and was able to forward the quote and everything to the mortgage company. Her professionalism is superb and quite the delight to work with. If I could give 10 stars I would. They are awesome."

"I am a recent State Farm customer who had the distinct pleasure of working with Laura Flores. Laura was prompt, available, ensured I understood everything I needed to about my policy, and facilitated an incredibly easy transition from Liberty Mutual. I was in and out with a policy at half the cost in less than a day! I absolutely would recommend this office, State Farm, and Laura herself. 10/10 Customer Service."

"10/10 recommended. Today I had the pleasure of working with Laura Flores, I’ve never talked with an insurance agent so kind and fun! She made sure all my insurance needs were met and all my questions were answered. She actually seemed interested in me as a person and not just another sale. If y’all are looking for an insurance agent she is definitely the one to work with. Thank you again Laura!"